The vendor would provide outsourced desktop, network and server management and will also be responsible for the management of Yarra Valley Water’s core enterprise applications, including its customer information and billing system, as well as voice communications.
Under the terms of the agreement, Fujitsu said it would provide better service delivery to Yarra Valley Water with an integrated service desk, running CA’s Unicenter products and Sense and Respond techniques.
Yarra Valley Water provides water and sewerage services to more than 1.6 million Victorian residents and 650,000 properties in the northern and eastern suburbs of Melbourne, Australia. It employs around 400 people and is owned by the State Government of Victoria.
