genesys

ATO to boost call centre software

ATO to boost call centre software

In new three-year $2.5 million contract with Prophecy.
Jul 5 2023 6:45AM
TPG Telecom puts fresh targets on IT simplification

TPG Telecom puts fresh targets on IT simplification

Restructures tech leadership team.
Jun 27 2022 1:10PM
Woolworths Finance Shared Services undergoes transformation

Woolworths Finance Shared Services undergoes transformation

Of its customer and supplier contact operations.
Oct 20 2021 6:33AM
Service NSW to make its contact centre operations 'geographically agnostic'

Service NSW to make its contact centre operations 'geographically agnostic'

Under broader transformation effort.
Sep 10 2021 1:15PM
Suncorp readies first rollout of new CAPE pricing engine

Suncorp readies first rollout of new CAPE pricing engine

As tech costs climb on cloud hosting expenses, digitisation push.
Aug 9 2021 6:16PM
Suncorp upgrades contact centre platform

Suncorp upgrades contact centre platform

For 7000 agents.
May 25 2021 5:22AM
Beyond Bank modernises its contact centre environment

Beyond Bank modernises its contact centre environment

Puts focus on omnichannel experiences.
Oct 26 2020 6:50AM
ANZ breaks down Agile transformation of its contact centre

ANZ breaks down Agile transformation of its contact centre

With an automated test regime to keep CX together.
Aug 12 2020 6:53AM
Vodafone Australia re-platforms its customer channels

Vodafone Australia re-platforms its customer channels

'Huge project' ran through 2019, expected to save $3m a year.
Aug 3 2020 6:52AM
Genesys to buy Interactive Intelligence for $2 billion

Genesys to buy Interactive Intelligence for $2 billion

Hopes to fight off contact centre rivals.
Sep 1 2016 10:04AM
Genesys in bid to buy Avaya's call centre business

Genesys in bid to buy Avaya's call centre business

Would create telephony powerhouse.
Aug 8 2016 11:23AM
How Service NSW uses data to create ‘healthy competition’

How Service NSW uses data to create ‘healthy competition’

Real-time performance dashboards critical to constant improvement.
Jul 31 2014 6:38AM
Toll trials driver fatigue technology

Toll trials driver fatigue technology

One-off expenses cause profit drop.
Aug 27 2012 1:30PM
Alcatel-Lucent sells Genesys for $1.5b

Alcatel-Lucent sells Genesys for $1.5b

Sells subsidiary for the same price it paid.
Oct 21 2011 1:01PM
Flood relief tests Queensland shared services strategy

Flood relief tests Queensland shared services strategy

Call centre system crashes as Australians open their wallets.
Jan 11 2011 6:03AM
NEC to rebuild RACV network

NEC to rebuild RACV network

Motoring club in "ground up" upgrade.
Dec 9 2010 2:39PM
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Aug 18 2010 2:50PM
Calls answered based on your worth

Calls answered based on your worth

Are you worth the call?
Aug 17 2009 1:17PM
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Aug 15 2008 1:22PM
Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
Aug 14 2008 6:38AM

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