Transport for NSW signs $175m IT service desk deal

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Secures $300m of work in two months.

Transport for NSW will pay Datacom nearly $175 million to provide "managed workplace services" through to August 2027, its second major win there in two months.

Transport for NSW signs $175m IT service desk deal

In July, Datacom displaced DXC Technology as Transport for NSW’s network provider in a $119.4 million deal.

It will now also receive $174.9 million to provide “managed workplace services”, meeting "ongoing and future requirements of workplace transformation activities by providing IT service desk" services, according to a tender notice.

That means Datacom has secured close to $300 million of work from Transport in consecutive months.

In a statement, Datacom told iTnews the managed workplace services contract reaches across four agences: TfNSW, Sydney Trains, Sydney Metro, and NSW Trains.

The contract covers 600 sites and more than 30,000 users and devices.

“The agreement with Datacom covers the provision of a suite of services for the management of TfNSW’s end user, service desk and workplace environment to meet the ongoing and future activities”, Datacom's spokesperson said.

“Transport for NSW has identified a significant opportunity to transform their workplace ecosystem,” Datacom Australia's managing director Alexandra Coates said.

“Together with our Datacom team, we will help deliver this transformation and create the foundation for a more secure, open, and digitally enabled transport system."

Datacom is fast becoming a key provider for TfNSW.

Other major providers to Transport include NEC, which secured a contract in 2015 for end user computing that’s since ballooned from $134 million to nearly $341 million; IBM for infrastructure services; and Optus and Telstra for telecommunications.

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